koi77 Privacy Policy

This page describes what we collect when you use koi77 and how we keep that data protected. We at koi77 collect personal information to operate our platform, process deposits and withdrawals, verify your identity, and comply with applicable law. Our data handling practices reflect our commitment to transparency and security across all our players' interactions with our slot tournaments, live casino tables, sportsbook markets, and account management systems.

We collect information directly from you—your email, name, identity documents, payment details, and account activity. We also collect information automatically through your browser and device when you access koi77. We use this information to authenticate your account, process your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions, detect fraud, and improve our service. We do not sell your personal data to third parties. We share data only with payment processors, banking partners, and legal authorities as required by law.

Our privacy practices apply to all koi77 players across supported jurisdictions, including those in Jakarta, Surabaya, Bandung, Medan, and Semarang. This policy explains your rights, our obligations, and how to contact us with privacy questions or requests.

What Data We Collect on koi77

We collect several categories of information to operate koi77:

• Account information: Email address, username, password (encrypted), full name, date of birth, phone number, and residential address.
• Identity verification documents: Government-issued ID, passport, or national identity card. We collect these to comply with anti-money-laundering regulations and verify that deposit payment methods match the account holder.
• Payment information: Bank account details, mobile-wallet identifiers, transaction history, and deposit/withdrawal records. We do not store full credit card numbers; payment processors handle sensitive card data.
• Account activity: Slot tournament entries, live casino sessions, sportsbook wagers, Erek Erek draws, and account balance history. This information is stored in our Result Archive and account statement system.
• Device and browser data: IP address, browser type, operating system, device identifiers, and cookies. We use this data to detect fraud, prevent unauthorized access, and understand how our players use koi77.

We collect this information when you register, deposit funds, verify your identity, place wagers, and interact with our platform. Some information is required to operate your account; other information is optional but helps us improve our service.

How We Use Your Data

We use the data we collect for the following purposes:

• Account management: Creating and maintaining your koi77 account, authenticating your login, and resetting your password.
• Payment processing: Processing deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Verifying that your payment method matches your account holder name. Processing withdrawal requests and settling payouts.
• Fraud prevention: Detecting suspicious activity, preventing unauthorized access, and investigating potential violations of our terms.
• Legal compliance: Complying with anti-money-laundering regulations, tax reporting requirements, and law-enforcement requests.
• Service improvement: Analysing how our players use koi77, identifying technical issues, and developing new features.
• Communication: Sending account notifications, deposit confirmations, withdrawal status updates, and support responses.

We do not use your data for marketing purposes without your explicit consent. We do not sell your personal information to third parties. We do not share your data with unrelated companies or advertisers.

Third-Party Data Processors

We share your data with third parties only when necessary to operate koi77:

• Payment processors: We share payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment to process your deposits and withdrawals. These processors have their own privacy policies and data-handling practices.
• Banking partners: We share transaction data with our banking partners to settle funds and comply with banking regulations.
• Legal authorities: We share data with law-enforcement agencies, tax authorities, and regulators when required by law or court order.
• Service providers: We may share data with hosting providers, analytics services, and customer-support platforms that help us operate koi77. These providers are contractually bound to protect your data.

We do not share your data with marketing companies, data brokers, or any third party for purposes unrelated to operating koi77. Our third-party processors are required to maintain the same level of data protection as we do.

We at koi77 treat your personal data as a trust. We protect it with encryption, access controls, and strict policies. Your privacy is not a secondary concern—it is foundational to how we operate.

How We Protect Your Data

We use industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Sensitive data like passwords and payment information is encrypted at rest.
• Access controls: Only authorised koi77 staff can access your personal data. We use role-based access controls and audit logs to track who accesses what information.
• Password security: We store passwords using industry-standard hashing algorithms. We never store passwords in plain text.
• Regular audits: We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

While we implement strong security measures, no system is completely immune to breaches. If we discover a security incident that affects your data, we will notify you as required by law and provide guidance on protective steps you can take.

Your Rights Regarding Your Data

You have the following rights regarding your personal data on koi77:

• Access: You can request a copy of all personal data we hold about you. We will provide this information in a structured, portable format.
• Correction: You can request that we correct inaccurate or incomplete information in your account.
• Deletion: You can request that we delete your personal data, subject to legal retention requirements. We may retain some data for tax, anti-fraud, or legal-compliance purposes.
• Portability: You can request that we transfer your data to another service provider in a machine-readable format.
• Objection: You can object to certain uses of your data, such as analytics or automated decision-making.

To exercise any of these rights, contact our support team through your koi77 account or email us directly. We will respond to your request within 30 days. Some requests may require additional verification to confirm your identity.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate koi77 and improve your experience:

• Session cookies: These keep you logged in while you use koi77. They expire when you close your browser.
• Persistent cookies: These remember your preferences and login information across sessions. You can delete these through your browser settings.
• Analytics cookies: We use these to understand how players use koi77, which features are popular, and where technical issues occur.

You can control cookies through your browser settings. Disabling cookies may limit your ability to use certain koi77 features. We do not use cookies to track you across unrelated websites.

How Long We Keep Your Data

We retain your personal data for as long as necessary to operate your koi77 account and comply with applicable law. Account information is retained for the duration of your account and for a period after account closure to comply with anti-money-laundering and tax regulations. Transaction records are retained for at least five years to support audit and legal requirements. Identity verification documents are retained for the duration of your account plus a retention period mandated by law.

You can request deletion of your account and associated data at any time, subject to legal retention obligations. We will delete data that is no longer necessary to operate your account or comply with law.

Contact Us About Privacy

If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your personal information, contact our privacy team through your koi77 account support section or email us directly. We will respond to privacy inquiries within 30 days. If you are not satisfied with our response, you may lodge a complaint with your local data-protection authority.

Our privacy policy may change as we update our practices or comply with new regulations. We will notify you of material changes by email or through a prominent notice on koi77. Your continued use of koi77 after such changes constitutes your acceptance of the updated policy.